Thailand's consumer protection authority has sued Volvo following two fires involving the EX30 electric crossover, one of which destroyed a parked Ford Ranger.
The Office of the Consumer Protection Board (OCPB) met with Volvo officials this week after the incidents.
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The first fire occurred around March 25 in Bangkok, and the second on May 15, when an EX30 caught fire while charging at the owner's home.
The flames spread to a Ford Ranger parked nearby and damaged the building.
Recall and Battery Replacement
Volvo issued a recall in February for over 40,000 EX30s worldwide due to a battery fire risk.
In Thailand, 1,668 vehicles are affected. The automaker recommended not charging beyond 70% as a temporary measure.
Both Thai fires involved vehicles charged past that limit, according to Volvo.
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Replacement battery packs have arrived from China and will be installed from May 22, taking about three days per car.
However, the OCPB is dissatisfied with the three-month delay and has asked Volvo how it will compensate owners who could not use their vehicles normally.
Many owners want full refunds rather than battery replacements. Local owner Tanchanok Nowsuwan told Reuters that most affected customers prefer a refund.
The recall covers both Single-Motor Extended Range and Twin-Motor Performance models.
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Volvo Car Thailand expressed sincere concern over the fires, stating it has investigated each case and provided support to those affected.
