An air ambulance supported local emergency crews during the medical evacuation.
"The emergency services arrived very quickly, supported by the MAGPAS Air Ambulance, and we cannot thank them enough for their professionalism, compassion and dedication in such difficult circumstances," the Johnsons stated.
Several visitors with medical and law enforcement backgrounds assisted during the crisis.
The zoo expressed "heartfelt thanks to the visitors who stepped forward to help, including off-duty paramedics and police officers."
The zoo management noted that the rapid intervention significantly impacted the outcome. They said their "calm and immediate actions made a real difference."
The facility commended its internal team for executing emergency protocols without delay.
"We are immensely proud of our own staff, who responded without hesitation and did everything they could to help and support the child until the emergency services took over," the attraction added.
The zoo owners expressed gratitude for the widespread community support.
"The kindness we have received from our local community and from people across the country has been overwhelming," the Johnsons stated.
"Every message of support, every kind word and every expression of concern has meant a great deal to our family and our team during an incredibly difficult time," they added.
The business owners reiterated their commitment to supporting the family. "Thank you for standing with us," the Johnsons stated.
The statement concluded with an appeal for public empathy: "Above all, our thoughts remain with the young boy and his family."
The zoo management extended hopes for the child's health while requesting space for the parents.
"We continue to hope and pray for his speedy recovery, and ask that they are given the privacy, compassion and support they need at this time," they stated.
The boy's family issued a statement through Cambridgeshire Police to thank the staff at the zoo who rescued their son.
Police noted that the ambulance service initially contacted them at 1:24 p. m.
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regarding a child who sustained serious injuries inside the enclosure before being pulled out by staff.
