The Canadian Radio-television and Telecommunications Commission (CRTC) has launched an inquiry into Bell Canada, Rogers Communications, and Telus Communications for allegedly violating new consumer protection regulations.
The regulator ordered the companies to justify their newly introduced wireless fees.
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The dispute follows new federal rules implemented on June 12, 2026, which prohibit telecommunications providers from charging fees to activate, modify, or cancel cellphone and internet service plans.
The regulations aim to help Canadians switch providers easily.
However, the CRTC discovered that Canada's three largest telecom companies introduced new operational charges that appear to flout the ban.
If found in violation, each corporation faces administrative monetary penalties of up to $10,000,000.
“Part of the Commission’s work is to ensure that service providers comply with existing consumer protections,” stated the CRTC.
The regulatory body expressed concern that the wireless providers are actively bypassing established protocols to maintain profit margins on consumer transactions.
“The Commission recently became aware (the companies) have introduced fees that may be contrary to this prohibition,” stated the CRTC.
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Specific Fees Under Scrutiny
According to regulatory records, CRTC staff learned on May 6 that Bell introduced a $40 device-handling charge.
Bell maintained the fee is an optional charge for device purchases and remains fully compliant with the new regulatory framework.
Meanwhile, the regulator learned on June 9 that Telus began charging a $15 fee for SIM cards and eSIMs. Telus refused to halt the practice, asserting that the charge falls outside the scope of the federal prohibition.
Additionally, staff found on June 16 that Rogers introduced a $40 device setup fee, a $25 online shipping charge, and an unspecified SIM replacement fee.
Rogers argued these operational fees do not relate to service plan alterations.
The three telecommunications firms must submit their official justifications to the regulator by July 30, 2026.
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The companies must then respond to all matters raised during the public intervention phase by August 10, 2026.
