H-E-B has restored its online curbside and home delivery services across Texas following a temporary suspension caused by a system issue.
The grocery chain resumed operations on Thursday evening, July 2, 2026, after an outage that affected major metropolitan areas including San Antonio, Austin, Houston, and Dallas.
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Self-Imposed Pause
The company voluntarily halted orders to address the technical problem, emphasizing it was not due to a software crash or security breach.
An H-E-B spokesperson stated, "We have issued a self-imposed pause on all Curbside and Home Delivery orders.
This is not related to a software crash or security breach."
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The retailer placed a notice on its app: "Online ordering is currently unavailable. Check back soon."
During the disruption, many customers took to social media to express frustration, with some reporting pickup slots delayed by a week.
H-E-B responded to affected shoppers on platform X, reiterating the nature of the pause and apologizing for the inconvenience.
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The company did not disclose the specific technical cause behind the temporary suspension, according to reports from KSAT.
